Terms & Conditions
Terms & Conditions.
We think it’s very important for you to be aware of all the following points prior to submitting your handset for repair. By submitting your handset to us, you agree to all of the following:
Any information or data saved on your handset (e.g. photos, apps, contacts, text messages, videos) will be deleted during the repair process. We really recommend that you backup any such data before sending your handset in for repair.
Please take the following steps before sending your device for repair:
- Back up any content on your device
- Wipe all data from the device
- If you cannot wipe your device, then we recommend removing or signing out of any apps that could may contain confidential information
- Please also remove any SIM and SD cards – during repair all SIM cards and memory cards will be removed from the device and destroyed
Sky Mobile and our partner Fónfix do not accept any liability whatsoever for information or content that is erased or lost during repair.
Please note that your manufacturer warranty does not cover the following issues:
(a) moisture damage (e.g. your handset has got damp or wet),
(b) physical damage (e.g. your handset has been impacted, dropped or suffered a knock or scratching),
(c) any phone cases where the IMEI ID stickers have been removed,
(d) damage/malfunction caused by the use of the phone in unsuitable conditions or environments (e.g. damp, dusty or dirty conditions).
Note: There are other exclusions may apply, so please do refer to your device manufacturer warranty rules for full information on this area.
It is important to note that charges will apply where repairs are required to be carried out outside your warranty terms or period. Please rest assured that a detailed inspection of your handset will not proceed until the estimated cost of repair is accepted by you. Following your acceptance of the repair costs, repairs will proceed where possible, although of course exceptions can occur where repair is not possible even after estimate. If your handset is beyond repair, it will be returned without charge for the inspection, but you will be required to cover any reasonable delivery costs for this return.
Repair estimates for obvious physical damage which is not covered under warranty can be paid by you online at the time of purchase. Please note that the estimate charge may increase or decrease from time to time. If the final repair charge is less than the amount you paid online, we will refund the balance to you. If the final charge is more than the amount paid online, we will contact you and arrange for a payment for the payment balance.
In the case of your handset having no power, Sky Mobile and our partner Fonfix will not be responsible for any further issues that the device is found to have once the repair has been attempted. Where a device has no power Sky Mobile and partner Fónfix may be unable to perform a diagnostic test.
If your handset has been subject to a repair or an attempted repair at an unauthorised service centre prior to being received by Fónfix, your product warranty may be voided in full. Fónfix may assess repairs that it receives and this may require the product to be opened. Once opened, your device could display additional faults that may be related to previous unauthorised repair. In these circumstances we will return the unit unrepaired and Sky Mobile and its partner Fónfix will not be responsible for the initial or additional defects.
It is your responsibility to inform us accurately of the condition of your device. If your device is found to have a different fault from your selection on our website, we will contact you to discuss, and further charges may apply. It is each customer’s responsibility to ensure they package their device properly for shipping to Sky Mobile and our partner Fónfix. Sky Mobile and our partner Fónfix will not be responsible for any damage caused in transit.
Warranty conditions – 12 months parts warranty, parts fitted to all out of warranty repairs are guaranteed for 12 months, warranty does not cover moisture damage, physical damage to parts or if the parts have been tampered with. The 12-month warranty only applies to the date of the original repair; it does not extend for an additional 12 months from the date of any subsequent repair, if your part becomes faulty within this timeframe.
If your iPhone meets Apple’s warranty requirements, we can process it under Apple warranty terms, please note “Find my iPhone” must be removed prior to sending us the device. Instructions on how to do this can be found here.
Note: Warranty repairs at Fónfix Sandyford walk in service incur a €15 handling fee for all manufacturers with the exception of Apple.
Sky Mobile and our partner Fónfix will send you regular updates by SMS and email to keep you fully informed on the progress of your repair. We will also send you details on how to track your device when dispatched back to you with the carrier. Free Collection and Return offers are not available for warranty repair service. Percentage off offers are not available for the warranty repair service.
When a Proof of Purchase (POP) is required for an Apple repair, Apple will contact you directly at the email you provided. After your repair is completed and returned, the manufacturer could contact you for survey purposes. Please note that by accepting our terms and conditions you are consenting to allow the manufacturers, including Apple, to contact you, where relevant and for survey purposes only.
Delays to your repair can occur due to the availability of parts or occasionally additional parts may be required after the initial repair has been attempted.
